The terms and conditions set below apply to the use of the Oriental Heritage Herbalists (OHH) website. By using this website, you agree to these terms and conditions.

Order and Payment

We accept payment by credit cards. The credit card transactions will be subject to validation checks and authorization by your card issuer. All credit and debit card transactions are processed via our secure online partner 2C2P. Once your order is verified, you will receive automatic email for order confirmation.

Return and Refund Policy

Please be acknowledged that cosmetic companies do not usually accept returns and refunds. However, we would like to provide you with a superb customer service. Please see our policy as set forth below.

1. If you are dissatisfied with the product(s), you can receive a refund for all unopened products you return. We accept a return of unopened product(s) within 30 days after the date you received the product(s). Products returned after 30 days will not receive a refund. We will refund your purchase price minus shipping fee.

To comply with credit card companies’ Cardholder Information Security Program (CISP), credit transactions must be submitted within 90 days of the original transaction.

If you order more than 1 product and return part of your order, you will be charged for the unreturned product(s) at the price normally charged for the product(s).

1. If the product(s) is defective by us or our mistake, we will give you a full refund of the purchase price plus shipping fee.

Delivery

Once your order is verified, a shipment will be arranged with 1-3 days on business days. Normally, most orders are estimated to reach destination around 7 days. We will send you an email for tracking no. via email once the order is shipped. If you have not received your package with 7 days, please contact Customer Service.

Custom Fee

Please note that all shipments to destinations outside of Thailand may be subject to import duties and taxes which are levied by the importing country at the time the shipment arrives to your country. All applicable duties, fees and any additional charges for customs clearance are your, our customer's responsibility.

Order Cancellation Policy

This includes multiple submissions of the same order where your credit card is charged more than once. You will be charged 3% of the product price. When you cancel an order, we are still charged a fee. We will credit your credit card the order amount minus 3% of the product price. If your order has already been shipped, we do not refund shipping costs.