{"id":29344,"date":"2026-05-14T14:12:56","date_gmt":"2026-05-14T07:12:56","guid":{"rendered":"https:\/\/orientalheritageherbalists.com\/wp-staging\/?page_id=29344"},"modified":"2026-05-14T14:24:50","modified_gmt":"2026-05-14T07:24:50","slug":"returns-refunds","status":"publish","type":"page","link":"https:\/\/orientalheritageherbalists.com\/wp-staging\/returns-refunds\/","title":{"rendered":"Returns &amp; Refunds"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"29344\" class=\"elementor elementor-29344\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a53106 e-flex e-con-boxed e-con e-parent\" data-id=\"8a53106\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b599176 elementor-widget elementor-widget-html\" data-id=\"b599176\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div 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class=\"page-wrapper\">\n\n  <!-- Header -->\n  <header class=\"page-header\">\n    <h1 class=\"header-title\">Returns &amp; Refunds<\/h1>\n    <div class=\"header-divider\">\n      <svg class=\"divider-icon\" viewBox=\"0 0 24 24\" fill=\"none\" stroke=\"var(--gold)\" stroke-width=\"1.2\" stroke-linecap=\"round\" stroke-linejoin=\"round\">\n        <path d=\"M12 2 C8 6 4 8 2 12 C4 16 8 18 12 22 C16 18 20 16 22 12 C20 8 16 6 12 2Z\"\/>\n      <\/svg>\n    <\/div>\n  <\/header>\n\n  <!-- Policy Cards -->\n  <div class=\"policy-grid\">\n\n    <!-- 1. 30-Day Return Policy -->\n    <div class=\"policy-card\">\n      <div class=\"card-header\">\n        <div class=\"card-icon\">\n          <svg viewBox=\"0 0 24 24\"><path d=\"M3 12a9 9 0 1 0 9-9 9.75 9.75 0 0 0-6.74 2.74L3 8\"\/><path d=\"M3 3v5h5\"\/><path d=\"M12 7v5l4 2\"\/><\/svg>\n        <\/div>\n        <div>\n          <span class=\"card-number\">01 \u2014 Policy<\/span>\n          <h2 class=\"card-title\">30-Day Return Policy<\/h2>\n        <\/div>\n      <\/div>\n      <div class=\"card-body\">\n        <p>\n          If you are not fully satisfied with your purchase or products, you may return any\n          <em>unopened and unused products<\/em> within\n          <span class=\"highlight-badge\">30 days<\/span>\n          of receipt.\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <!-- 2. Refund Amount -->\n    <div class=\"policy-card\">\n      <div class=\"card-header\">\n        <div class=\"card-icon\">\n          <svg viewBox=\"0 0 24 24\"><path d=\"M12 2v20M17 5H9.5a3.5 3.5 0 0 0 0 7h5a3.5 3.5 0 0 1 0 7H6\"\/><\/svg>\n        <\/div>\n        <div>\n          <span class=\"card-number\">02 \u2014 Refund<\/span>\n          <h2 class=\"card-title\">Refund Amount<\/h2>\n        <\/div>\n      <\/div>\n      <div class=\"card-body\">\n        <p>We will refund the product price, minus the <strong>actual shipping cost incurred by Oriental Heritage Herbalists<\/strong>.<\/p>\n        <ul class=\"sub-list\">\n          <li>\n            <span class=\"sub-bullet\">\n              <svg viewBox=\"0 0 12 12\"><polyline points=\"2,6 5,9 10,3\"\/><\/svg>\n            <\/span>\n            <span>If you paid for shipping, that amount is <strong>non-refundable<\/strong>.<\/span>\n          <\/li>\n          <li>\n            <span class=\"sub-bullet\">\n              <svg viewBox=\"0 0 12 12\"><polyline points=\"2,6 5,9 10,3\"\/><\/svg>\n            <\/span>\n            <span>If your order qualified for <em>free shipping<\/em>, the refund amount will be reduced by the <strong>actual shipping expense<\/strong>.<\/span>\n          <\/li>\n        <\/ul>\n      <\/div>\n    <\/div>\n\n    <!-- 3. Condition of Items -->\n    <div class=\"policy-card\">\n      <div class=\"card-header\">\n        <div class=\"card-icon\">\n          <svg viewBox=\"0 0 24 24\"><path d=\"M9 12l2 2 4-4\"\/><path d=\"M21 12c0 1.2-.504 2.34-1.35 3.15A5.002 5.002 0 0 1 17.7 20.7l-.6.15A5 5 0 0 1 12 22a5 5 0 0 1-5.1-1.15l-.6-.15a5 5 0 0 1-1.95-4.55A5.002 5.002 0 0 1 3 12c0-1.2.504-2.34 1.35-3.15A5.002 5.002 0 0 1 6.3 3.3l.6-.15A5 5 0 0 1 12 2a5 5 0 0 1 5.1 1.15l.6.15a5 5 0 0 1 1.95 4.55A5.002 5.002 0 0 1 21 12z\"\/><\/svg>\n        <\/div>\n        <div>\n          <span class=\"card-number\">03 \u2014 Condition<\/span>\n          <h2 class=\"card-title\">Condition of Items<\/h2>\n        <\/div>\n      <\/div>\n      <div class=\"card-body\">\n        <p>\n          Returned products must be in their <strong>original, sealed packaging<\/strong> to qualify for a refund. Items that have been opened, used, or damaged will not be accepted for return.\n        <\/p>\n      <\/div>\n    <\/div>\n\n    <!-- 4. Processing Time -->\n    <div class=\"policy-card\">\n      <div class=\"card-header\">\n        <div class=\"card-icon\">\n          <svg viewBox=\"0 0 24 24\"><rect x=\"3\" y=\"4\" width=\"18\" height=\"18\" rx=\"2\" ry=\"2\"\/><line x1=\"16\" y1=\"2\" x2=\"16\" y2=\"6\"\/><line x1=\"8\" y1=\"2\" x2=\"8\" y2=\"6\"\/><line x1=\"3\" y1=\"10\" x2=\"21\" y2=\"10\"\/><\/svg>\n        <\/div>\n        <div>\n          <span class=\"card-number\">04 \u2014 Timeline<\/span>\n          <h2 class=\"card-title\">Processing Time<\/h2>\n        <\/div>\n      <\/div>\n      <div class=\"card-body\">\n        <p>\n          Once your return is received and approved, refunds will be processed to your original payment method within\n          <span class=\"highlight-badge\">14 business days<\/span>.\n        <\/p>\n      <\/div>\n    <\/div>\n\n  <\/div><!-- \/.policy-grid -->\n\n  <!-- Footer contact note -->\n  <div class=\"policy-footer\">\n    <div class=\"footer-icon\">\n      <svg viewBox=\"0 0 24 24\"><path d=\"M21 15a2 2 0 0 1-2 2H7l-4 4V5a2 2 0 0 1 2-2h14a2 2 0 0 1 2 2z\"\/><\/svg>\n    <\/div>\n    <p class=\"footer-text\">\n      Have a question about your return? Contact us at\n      <a href=\"mailto:support@orientalheritageherbalists.com\">support@orientalheritageherbalists.com<\/a>\n      \u2014 our team is happy to assist you.\n    <\/p>\n  <\/div>\n\n<\/div><!-- \/.page-wrapper -->\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Returns &amp; Refunds 01 \u2014 Policy 30-Day Return Policy If you are not fully satisfied with your purchase or products, you may return any unopened and unused products within 30 days of receipt. 02 \u2014 Refund Refund Amount We will refund the product price, minus the actual shipping cost incurred by Oriental Heritage Herbalists. If [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-29344","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/orientalheritageherbalists.com\/wp-staging\/wp-json\/wp\/v2\/pages\/29344","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/orientalheritageherbalists.com\/wp-staging\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/orientalheritageherbalists.com\/wp-staging\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/orientalheritageherbalists.com\/wp-staging\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/orientalheritageherbalists.com\/wp-staging\/wp-json\/wp\/v2\/comments?post=29344"}],"version-history":[{"count":4,"href":"https:\/\/orientalheritageherbalists.com\/wp-staging\/wp-json\/wp\/v2\/pages\/29344\/revisions"}],"predecessor-version":[{"id":29348,"href":"https:\/\/orientalheritageherbalists.com\/wp-staging\/wp-json\/wp\/v2\/pages\/29344\/revisions\/29348"}],"wp:attachment":[{"href":"https:\/\/orientalheritageherbalists.com\/wp-staging\/wp-json\/wp\/v2\/media?parent=29344"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}